Every industry has rule-based work that still ties up good people.
For nine industries, we have set out which processes an agent can take over, where it makes most sense to start and what foundation it needs. These pages describe processes; they do not invent references. If your industry is not listed, talk to us anyway. The processes are more alike than you might think.
Nine industries, six processes in each that an agent can take on
Your own challenge will have its own shape, and that is what we want to hear about.
Property and Facilities Management
Agents for the fault reports waiting in your inbox first thing every morning. For example: log a fault report and instruct the contractor, answer a tenant's service charge query, check a maintenance or contractor invoice against the contract.
Where to start: Log a fault report and instruct the contractorManufacturing and Mechanical Engineering
Agents for the customer order that arrives as a PDF. For example: enter and check a customer order, triage a fault report and suggest a service engineer, answer a spare parts enquiry.
Where to start: Enter and check a customer orderLogistics and Transport
Agents for the freight invoice that gets checked too late. For example: enter and plan a transport order, audit a freight invoice against the order, log and assess a damage claim.
Where to start: Audit a freight invoice against the orderEnergy and Utilities
Agents for working to the regulator's deadlines. For example: check a grid connection application, resolve a market communication exception, answer a customer's billing query.
Where to start: Resolve a market communication exceptionInsurance
Agents for the post room, where the work starts. For example: register and allocate a claim, check a commercial proposal for completeness and risk, classify and route incoming post.
Where to start: Classify and route incoming postBanking and Financial Services
Agents for checks that have to be evidenced. For example: check and refresh KYC documents, prepare a corporate loan application, categorise and answer a complaint.
Where to start: Categorise and answer a complaintPharma and Healthcare
Agents for everything in pharma that has to be traceable. For example: classify a deviation and suggest root causes, capture and assess an adverse event report, answer a medical information enquiry.
Where to start: Answer a medical information enquiryRetail and Consumer Goods
Agents for the product that needs to be in the range by tomorrow. For example: set up products from supplier data, assess and decide a return, check a supplier invoice against agreed terms.
Where to start: Assess and decide a returnTelecommunications
Agents for the ticket that gets passed around four times. For example: triage and resolve a fault ticket, set up a business customer contract in billing, answer a reporting request.
Where to start: Triage and resolve a fault ticketWhat challenge are you facing?
Your challenge is what interests us most. Three sentences in our Process Check are enough, and we will tell you honestly whether an agent is worth it.
