Agents that take work off your plate, not add to it.
We give an agent a goal, not a script. It reads the case, pulls what it needs from your systems and makes decisions according to rules you have agreed with us. And it keeps a record of everything it does. We build it directly in your environment and stay with it after go-live, so it keeps working long after the launch.
What really matters
We build agents that get work done
A chatbot answers a question and waits for the next one. Our agents create the order, check the invoice and enter the deadline. That is the difference between a nice gadget and an extra pair of hands.
Built where it will run, from the outset
We build in the environment the agent will actually live in, with real permissions and real data. The first case simply grows into day-to-day operation, and nobody has to start again from scratch.
Control is built in, not bolted on
Every agent we build has its own identity and logs every action it takes. Where a person needs to make the call, it asks for approval. Your data protection officer and works council get all of this documented in writing.
How we approach it together
Understand first, then build
In a workshop with the business team and IT, we pin down the process together. Which cases does it cover? Where are the exceptions? Who is allowed to decide what? Before a line of code is written, you have the target design, the architecture and an effort estimate in front of you. And we stick to that estimate.
Built with the people who will use it
We work in short iterations alongside the staff who handle the cases day to day. The people who correct the agent in their daily work teach us more than any test script. That is why the first process goes live within weeks, not quarters, rather than stalling as a pilot.
Go-live is only the beginning
After go-live, we check in every day. What did the agent decide? Where was it unsure? Where did people step in? You get the figures every month. And if your team wants to take over at some point, everything is ready for the handover.
Would an agent pay off for your process? Three sentences are all we need
In three sentences, tell us what comes in, what someone does with it and how often. We will tell you whether an agent could take it on and where the hurdles lie. Free, and no meeting required.
What you get
Where the scope is clear from the outset, we work to a fixed price; ongoing operations are billed as a monthly flat fee. We discuss figures in person after the assessment, when both sides know what is involved.
Short Assessment
Getting started · free of charge
- workshop with the business team and IT
- review of your data and approval processes
- target design and architecture
- an effort estimate you can hold us to
Assessment and Pilot
Getting started · Fixed price
- everything in the Short Assessment
- a pilot in your environment, using real data
- a results report with figures
- an implementation plan
Agents in Production
Delivery · Fixed price in four sizes, S to XL
- foundations and governance
- understand, design, build
- testing and sign-off with the people who will use it
- handover with an operations manual
Managed Agent Ops
Operations · Monthly fee, two tiers
- quality monitoring and evaluation
- knowledge base and updates
- small enhancements included
- SLA-backed response times, kill switch, monthly report
Some figures
Our toolset: Microsoft Foundry, Microsoft Agent Framework, Azure Container Apps, Entra Agent ID, Microsoft Purview, Microsoft Teams, Dynamics 365, Microsoft Fabric.
For companies of every size
120 people, no IT department of your own and an inbox that overflows every morning? Then we start with a single process, such as incoming invoices. We build the agent on the Microsoft 365 you already have, with no project team and no lengthy specification.
Fault-report agent for property managers
Every fault report is matched to its property before anyone reads it. How it works at a property management firm with 9,000 units.
A single maintenance inbox covers 9,000 residential and commercial units, and by morning it holds 120 reports. A radiator is leaking on the third floor; a lift has stopped on the ground floor. Then there are screenshots from the tenant portal and phone calls that reception passes on as notes. Four property managers read every one of them. For each, they look up the unit, the lease and the contractor on the framework agreement for that trade, then place the order by email. Anyone who reports a fault at the weekend hears nothing back until Tuesday.
The targets we set for it:
How the agent handles it, step by step, with approvals and figures:
See the solutionFrequently asked questions
What is the difference between an agent and a chatbot?
A chatbot answers; an agent acts. It reads the case, gathers the information it needs from your systems, decides according to your rules and takes the next step, such as creating an order or entering a deadline. And it keeps a record of what it did.
What happens if the agent isn't sure?
It asks. During the assessment, we agree with you what it may do on its own and where a person has the final say. We build it so that it can be checked. None of it is hidden away in a prompt.
What data does an agent need?
Exactly the documents, mailboxes and business systems where the process lives today. We connect those, and the same permissions apply as for your staff. That is why a solid data foundation is part of every move into production.
Can we run the agent ourselves later on?
Yes, and we mean that. Everything is documented and sits in your environment. If your team is to take over, we train them and hand over in an orderly way. So you could walk away at any time, which is exactly why clients stay with us.
How long does it take to reach day-to-day operation?
A first process goes live as soon as the data and approvals are sorted. With several processes or many systems, it takes longer. The assessment tells you how long before you commit.
Shall we talk about your first process?
In a Short Assessment we sit down with your business team and IT and look at one process together. You leave with a clear target design and an effort estimate we stand behind. Free of charge.
