A project isn't done when it goes live. It's done when it still works well a year later.
An agent is a tool in continuous use, and a final project report doesn't change that. Models change, new documents arrive and processes shift. We take responsibility for keeping your platform and agents working properly. You pay a monthly fee, with no surprises from day rates. And every month we report back on what it has delivered.
What really matters
Every month, in black and white
What did the agent get done? Where was it unsure? Where did people correct it? What did the platform cost? You get figures, not prose. It is the same reporting we use for our own agents.
Small enhancements included
A new document type, a changed rule, the next small process: that is all part of operations. Bigger changes we plan together, and the roadmap remains yours.
Handover whenever you want
Everything is documented and sits in your environment. If your team is to take over operations, we train them and hand over in an orderly way.
How we approach it together
Inventory, runbooks, alerting
We take over your platform and agents along with the operations manual, then set up monitoring and alerting. Together we agree response times that suit your business.
Monitor, maintain, report
You get a report with figures every month and a review with us once a quarter. Changes within the agreed scope are included.
When you want to run it yourself
We train, document and hand over in an orderly way, leaving no lingering dependency. That is written into every contract.
Eight questions that show where your use of AI is exposed
Who is allowed to build agents? What can they see? And how do you stop them? Tick what you already have in place, and we will send you a traffic-light rating for each area plus the three steps that will make the biggest difference. Free of charge.
What you get
Where the scope is clear from the outset, we work to a fixed price; ongoing operations are billed as a monthly flat fee. We discuss figures in person after the assessment, when both sides know what is involved.
Managed Agent Ops
Operations · two tiers, Basic and Plus
- quality monitoring and evaluation
- knowledge base and updates
- small enhancements included
- SLA-backed response times, kill switch, monthly report
Managed Fabric
Operations · two tiers, Basic and Plus
- capacity and costs kept under control
- monitoring and deployments under an SLA
- small changes included
- a quarterly review
Reporting Operations
Operations · Monthly fee
- monitored data refreshes
- permissions and licences
- enhancements
- reviews
Service Desk
Operations · depending on scope
- named contacts for business teams and IT
- agreed response times
- tickets and status reports
- escalation to management
Some figures
Our toolset: Azure Monitor, Log Analytics, Fabric Capacity Metrics, GitHub Actions, Microsoft Teams, Dynamics 365.
For companies of every size
No IT department to keep an eye on your agents and platform overnight? We do that for you. You get a report you can read in ten minutes, and a phone number where someone actually answers.
Invoices and timesheets for businesses without an IT team
A business with no IT department runs its accounts with two agents. How it works at a trades group with 70 employees.
Three businesses under one roof: plumbing, electrical and roofing. One bookkeeper does everything. Around 450 supplier invoices arrive each month, along with timesheets from 50 fitters, on paper and as photos. And on the tenth of every month the tax adviser wants the paperwork. There is no IT department, just Microsoft 365, DATEV Unternehmen online and a trade business software package. The managing director heard about agents at a trade fair and now wants to know whether they work for a business with €7 million in revenue.
The targets we set for it:
How the agent handles it, step by step, with approvals and figures:
See the solutionFrequently asked questions
What is in the monthly report?
Cases completed per agent, queries referred to people and errors corrected. Plus run times and platform costs. It also covers what we have changed and what is coming next. A single page you can put in front of your management team.
What if an agent fails during the night?
Monitoring and alerting run around the clock, and response times are agreed per tier. Every agent we put into production also has a kill switch. So if in doubt, someone can simply pull the plug.
How long are we tied in?
Term and notice are agreed individually in your contract. Everything sits in your environment and is documented. You should stay because it is worth it to you.
Do you also run agents that someone else has built?
Yes, gladly, once a governance baseline is in place. It gives us the foundation to run them safely.
Shall we talk about your first process?
In a Short Assessment we sit down with your business team and IT and look at one process together. You leave with a clear target design and an effort estimate we stand behind. Free of charge.
