Managed Agent Ops for logistics
Three agents run around the clock, and someone is keeping an eye on them. How it works at a logistics provider with three agents in live operation.
The target values we set for this process during the assessment and track in the monthly report:
Where it gets stuck, what we build and what usually gets in the way
Tools and platforms: Managed Agent Ops, Managed Fabric, Microsoft Foundry, Azure Container Apps, Power BI, Microsoft Purview.
Where it gets stuck
Three agents are in live operation. One checks freight invoices, one creates transport orders and one logs damage reports. The in-house IT team simply has nobody to spare for model changes, monitoring and troubleshooting. The typical scenario: the pinned model version reaches end of life and is replaced without a regression test. For two weeks the invoice agent rejects more cases than usual, and nobody notices.
How we build it
We run the three agents as Managed Agent Ops, and the Fabric Lakehouse beneath them as Managed Fabric. In practice, that means we see in Power BI every day how many cases the agents approve and how many they reject. If the trend turns, we know before the teams that rely on them do. Model versions in Microsoft Foundry are pinned and only change once the change has been tested. Once a month we go through the logs. And if something gets stuck overnight, someone is on call. Approvals stay with the company, both sides can hit the kill switch, and the source code and documentation belong to the company.
What usually gets in the way
Availability is easy to measure. Much harder is deciding when an agent counts as unsure. We spend longer discussing that with every company than any other figure.
How do we know the agents did their job properly last week, and not just that they were running?"
From the Monday report. It shows what was done and where the agent asked a person. It also shows where the agent was unsure and what had to be corrected. Availability is easy to measure; uncertainty isn't. That's exactly why it's in there.
Shall we talk about your first process?
In a Short Assessment we sit down with your business team and IT and look at one process together. You leave with a clear target design and an effort estimate we stand behind. Free of charge.
